JOB Title:  Policy and Program Manager




Qualifications & Experience

· Master’s degree in Economics, International Development, Finance, Business Administration or other related discipline

· At least eight years’ experience in development or financial services (preferably in Nigeria), with either a minimum of three years in inclusive finance, agent banking, electronic payments (including mobile money), women-focused initiatives, or the capability to quickly understand these models

· Strong relationship management experience with the ability to engage with a diverse range of stakeholders

· Experience working in a complex or pioneering environment and managing or facilitating change

· Project management experience with relevant certification

· Supervision and leadership experience

· Experience in evaluating proposal






a financial sector development organization that promotes financial inclusion in Nigeria focusing on four key pillars – Research, Innovation, Advocacy and Capacity Building. The organisation is funded by the UK Government's Department for International Development (DFID) and the Bill & Melinda Gates Foundation. 


Reports to Chief Operating Officer, with a dotted line to the Chief Executive

Principal Responsibilities and Accountabilities

The role will include, but not be limited to, the following responsibilities and accountabilities:

Document and Deepen Knowledge of Financial Inclusion in Nigeria

  • Keep abreast of, document, and share information on the current global and local landscape of financial inclusion and the various channels for its effective delivery in Nigeria
  • Monitor, review and evaluate current policies and regulations in Nigeria that support and promote financial inclusion
  • Identify gaps and key opportunities in the financial sector that will drive the organisation's strategic objectives and deepen financial inclusion in Nigeria
  • Provide analysis of the main developments in financial inclusion in other relevant jurisdictions (particularly countries with similar profiles to Nigeria)
  • Identify key areas in which additional research or information is required and commission the required research in conjunction with the Research and Communication Manager
  • Disseminate research findings to key external stakeholders and ensure that they are used to inform policy reforms, encourage the development of convenient, innovative and effective financial products/services, in line with the organisation's strategic objectives
  • Contribute to the strengthening of the organisation's position as a thought leader by writing and publishing papers on key developments in financial inclusion in Nigeria, with a focus on the organisation's strategic areas

Develop and Implement Strategy

  • Develop a strategy for leading the implementation of innovative financial products/services, especially for the low income population in Nigeria, to be approved by the CEO
  • Manage external consultants and technical partners, as directed by the CEO and COO
  • Understand, identify, explore and advocate for policy reforms, innovative approaches and agent business models that accelerate the growth and development of financial inclusion in Nigeria
  • Produce succinct focus/strategy notes based on research findings and interaction with stakeholders, which clearly identify opportunities for growing and advancing financial inclusion agenda
  • Identify and develop a pipeline of projects for the Innovation Fund; evaluate relevant grant applications; and make recommendations to the Head of Innovation Funding
  • In conjunction with the Grants Manager, prepare grant agreements for grants awarded
  • Ensure all grants are appropriately monitored in line with the grant agreements and provide input to the project monitoring reports in a timely manner
  • Work with the CEO to effectively implement the organisation's activities as stated in the Annual Business Plan
  • Identify areas for capacity building for key stakeholders in both the private and public sectors to deepen their knowledge in financial inclusion

Stakeholder Management

  • Identify, maintain and deepen partnerships with key stakeholders that have a role in driving and deepening financial inclusion in Nigeria
  • In conjunction with the CEO, develop and execute an effective marketing strategy for key stakeholders that increases awareness of the issues limiting the growth of financial inclusion and proposes recommendations for addressing these issues
  • Organise stakeholder events to discuss and debate pertinent issues that will support and drive the deployment of large scale formal financial inclusion initiatives in Nigeria
  • If necessary, design and constitute a working group or similar body, including regulators and operators, in order to promote the development and implementation of innovative, relevant, affordable and reliable financial products/services for the low income population in Nigeria
  • Develop and effectively manage projects to ensure timely completion of programme deliverables

Additional Responsibilities

· Take responsibility for own continuous professional development by proactively identifying and participating in formal/informal learning opportunities

· Develop a learning culture by sharing best practices and successes from projects worked on with different parts of the organisation

· Lead, coach, and mentor any staff directly reporting to this position

· Ensure that any output from the Programmes team meets high standards of delivery

· Perform any other duties as required by the COO or the CEO