JOB Title:  Operations Manager




Educational Qualification

  • A first degree in Social Science course Finance
  • An MBA is an added advantage

Professional Qualification

Membership of at least one of the following professional bodies is required: Institute of Chartered Accountants of Nigeria(ICAN), Association of Certified Chartered Accountants (ACCA), Certified Financial Analysts (CFA)

Desired Experience

At least 10 years’ experience in general operations






A leading financial sector development organisation working to promote financial inclusion in Nigeria. Established in late 2007, a leader in facilitating an all-inclusive and growth-promoting financial system. The organisation is funded by the UK Government’s Department for International Development (DFID) and the Bill & Melinda Gates Foundation.


Job Objectives

  • Oversees the Human Resources, Facilities, Logistics, IT & Administrative functions of the organisation to ensure efficient and seamless operations
  • Provides input into the Business Plan in line with the organisation's strategy
  • Directs the operational arm of the organisation through all HR policies and procedures and ensures the availability and effective management of relevant skills and capabilities to achieve the organisation strategy.
  • Lead and direct strategic planning for logistics and customer services.

Job Responsibilities

Human Resources Function

  • Analyses and develops a Human Capital Strategy including talent, leadership development, performance management and rewards strategies to enable execution of the organisation’s strategy
  • Supervises the HR Officer to actively manage and direct the implementation of all EFInA HR policies
  • Ensures that all policies and procedures are kept up to date and are in line with evolving business mandate and objectives
  • Actively manages and oversees the implementation of all strategic business initiatives to build a culture of Excellence & quality delivery
  • With assistance from the HR & Admin officer, develop an annual training plan for all staff. Ensures adherence with training plan all through the year
  • Ensures all heads of departments are equipped with requisite management and performance coaching skills
  • Provides input into the annual business planning meetings
  • Support Line managers to conduct regular performance reviews as per performance management framework

Facilities, Logistics and Administration

  • Provide leadership and strategic thinking on logistical and administrative functions to ensure they meet the organisation's needs and support in achieving its strategic objectives
  • Identify new administrative systems and processes if required as the organisation grows and develops
  • Prepares the budget for the operational arm of the organisation for the General Manager’s sign off
  • Responsible for ensuring the procurement processes adhere strictly to the Value for Money policy
  • Responsible for overseeing the inventory management process, defining departmental strategies for appropriate inventory levels,
  • Responsible for all asset management and maintenance
  • Responsible for contract negotiation, drafting and final sign-off by General Manager
  • Ensures that the office facilities meet government regulations and environmental, health and security standards

Information Technology (IT)

  • Provide leadership and strategic thinking on the overall management of the IT department to ensure IT is effectively deployed to achieve EFInA’s strategy
  • Increase the effectiveness and efficiency of the IT services provision, by ensuring IT staff stay customer focused

Other Duties

As required, contribute to the organisation’s knowledge management by facilitating knowledge sharing sessions, creating training materials and ensuring these materials are consistently saved to the Group Folder for ease of reference and retrieval of information