Director, Retail Transformation

Full time Evaluation and Staffing Africa in Banking & Finance/Financial Services Email Job
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Job Detail

  • Offered Salary viewable by ESAfrica only 0
  • Career Level Executive
  • Experience 8 Years +
  • Gender N/A
  • Profession Banking & Finance/Financial Services
  • Qualifications Master’s Degree

Job Description


Job Description


Job Title Director, Retail Transformation


Company Profile
A leading financial service partner establishing a 30-year record of achievements in banking across Africa. Today, its businesses are entrusted with over $1billion of clients’ assets and are recognized as Nigeria’s fastest-growing investment managers.


Key Stakeholders
The Director, Retail Transformation will work closely with cross-functional teams including operations teams, sales and customer acquisition functions, marketing and communication and technology teams to drive the retail market penetration of Group’s products and services.


Role Responsibilities
·       Develop and execute a comprehensive strategy for retail transformation aligned with the organization’s overall goals and objectives.

·       Identify key market trends, consumer insights, and emerging technologies to inform strategic decision-making.

·       Collaborate with executive leadership to define transformational priorities and initiatives for

The Group’s’s products and services.

·       Lead the retail transformational efforts within the Ecosystem for the successful execution of retail initiatives.

·       Lead, inspire, and motivate cross-functional teams to embrace change and actively participate in transformational initiatives.

·       Identify areas of opportunity to streamline and optimize retail product and service delivery within the Ecosystem.

·       Implement best practices and innovative solutions to enhance retail operational efficiency and reduce operational costs.

·       Drive process improvement initiatives to improve the customer journey and experience.

·       Develop strategies to enhance the customer experience across all retail channels.

·       Utilize data analytics and customer insights to improve The Group’s overall retail market strategy.

·       Stay abreast of emerging technologies and industry trends to evaluate their potential impact on The Group’s retail product and service offerings.

·       Collaborate with the technology team to identify and implement innovative solutions to

optimize The Group’s retail operations.

·       Drive the adoption of digital technologies and omni-channel strategies to create a seamless and integrated customer experience for The Group’s retail target market.

·       Collaborate with cross-functional teams and senior executives to gain buy-in and support for retail transformational initiatives.

·       Build strong relationships with internal stakeholders, external partners, and vendors to execute successful retail transformation projects.

·       Communicate progress, challenges, and results to executive leadership and provide regular updates on the transformational journey.

·       Perform other duties as may be assigned by Management.


What we are looking for
Technical Competencies

·       Understanding of digital technologies relevant to retail transformation.

·       Expertise in using digital analytics to create seamless customer experience across multiple touchpoints.

·       Proficiency in using data analytics to derive insights and data-driven decisions relating to retail transformation.

·       Understanding of information analysis to identify customer trends and improve operational efficiency.

·       Familiarity with customer experience design principles and methodologies.

·       Knowledge of key retail performance metrics.

·       Experience in developing retail marketing strategies, including digital marketing techniques, social media marketing, and target advertising.

·       Proficiency in using data analysis tools for transformational retail strategies.

·       knowledge of retail technology solutions and systems.

·       Basic understanding of financial analysis and financial performance measurement.

·       Strong knowledge of relevant regulatory and compliance laws and requirements in the retail industry.

·       Excellent understanding of the retail industry, including trends, challenges, best practices, and emerging technologies within the retail market.


Behavioral Competencies

·       Strong collaborative skills across cross-functional teams to drive retail transformation initiatives.

·       Proven leadership capabilities, with the capacity to inspire and guide teams in achieving strategic goals.

·       Strong change management skills to manage organizational change.

·       Effective communication skills to drive transformational initiatives.

·       Excellent retail sales and customer relations skills.

·       Superior qualitative and quantitative analytical skills.

·       Excellent organizational and time management skills.


Our Benefits
To help you stay energized, engaged, and inspired, we offer a wide range of employee benefits including competitive compensation package, Robust rewards package, Retirement benefit and tools designed to help you in building a sound financial future.

We also provide an environment that fosters the actualization of goals, and career fulfillment for our people while providing transformational solutions for Africa’s challenges.


Flexible Working Arrangement

Current flexible working arrangement is designed to enable in-person connections and collaboration that is core to our culture such that it provides employees the flexibility of working from both the office (on-premises) and remotely.





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